Refund policy

To be eligible for a return, your item must be in the same condition as when you received it, and be returned within 30 days of delivery date. 

When you purchase a return label, we recommend that you buy the label through www.pirateship.com, they are the cheapest place. We are not affiliated with them.

 A 25% restocking fee will be deducted from your refund.

Grout360 / Tony Ervin

108 Azalea Farms Road

Social Circle, GA 30025

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There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or some of it is missing for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, some refunds take 1-15 days depending on your financial institution.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@grout360.com.